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Returns Policy

Returns Policy

Product Change and Return Policy

If you want to make a change, contact us at 2810 282444, so that your request can be registered and we can keep for you the new products you want or come to our store for a change. Then we will inform you about the return method and the cost of which is borne by the customer.

To make the change you must first return the products in the same excellent condition, with the proof of purchase in the package and with Courier that we work with, at our expense and then we send you the new order. The address where the parcel should be sent is:

Optics Patroudaki
66 1821 street & 33 Karterou street PC 71201
Heraklion, Crete

Details for Money Back

For a refund you should send us an email at your bank account and beneficiary name.

After the products have been returned to us and checked within 3-5 days, we deposit your money back.

Prerequisite for the Return of Your Products

  • Within 10 days (From the day of receipt of your order).
  • The product should be in the same excellent condition as you received it.
  • Have your proof.

No changes are made to the following Contact Lenses

  • For Astigmatism Contact lenses
  • Multifocal contact Lenses
  • Colored contact lenses with degrees of myopia

Also, changes and refunds are not made on specially designed contact lenses such as:

  • Multifocal contact lenses
  • For Astigmatism Contact lenses
  • Colored contact lenses with correction
  • In products that have a special order from the manufacturer at the request of the customer.

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