Terms & Conditions
II.WEBSITE / ONLINE STORE SERVICES
A.PROVISION OF INFORMATION
The Company reserves the right to freely choose the products it promotes on the Website and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline. The information provided by this Website is complete, true, valid and up to date, whether it relates to our identity or to the products / services provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this Website or due to force majeure. The Company has received all the necessary technical and other means in order to be immediately informed of the available quantity of our products, however it maintains an explicit reservation regarding the validity of the quantities and sizes of the products available in the online store, as they may be updated within 12 hours from the moment of their modification
B.REGISTRATION OF PERSONAL INFORMATION
You can browse the Website, freely choose the products of your choice through the online store and place them in your shopping cart. In order to complete the ordering process, it is necessary to register some of your personal information on the Website. You can choose whether you want to proceed with the ordering process as a registered Member of the Website (by following the New Member Registration procedure or entering your Username and Password in case of an already registered Member) or if you will proceed without registration (Guest User) , filling in the necessary personal information to complete the order.
B1. MEMBER REGISTRATION – MEMBER ACCOUNT MANAGEMENT
B2. BUY WITHOUT REGISTRATION
In case you choose to proceed with the ordering process without registration, you will be taken to the registration page of the personal data necessary for the completion of the ordering process. In particular, the following are mandatory fields for individuals:
- Last name
- Equipment shipping address or service installation address
Mandatory fields for legal entities are the following:
- Company name
- Distinctive Title / Legal Representative
- Shipping address or service installation address
The registration of the above personal data is necessary to complete the ordering process. You are responsible for the correctness and legality of the information you provide to us and the Company relies solely on your statements regarding your personal information. All personal information you enter to complete the ordering process is stored only for as long as is necessary for you to complete the purchase process, including the period during which the products can be returned, fall under the strict policy protection of your personal data held by our company and collected and processed with complete security and diligence and only with your explicit consent, provided by sending the above form. Our Company processes your above personal information exclusively for the purpose of completing the order process by you, as well as our relevant communication with you regarding the transactions between us. Regarding the collection and processing of your personal data, the terms and conditions of the Personal Data Protection Policy of the Website apply.
B3. SUBSCRIBE TO NEWSLETTER
Your subscription to our newsletter is at your discretion and is not a mandatory procedure for purchasing from our Online Store or for providing our other services, including your simple browsing of our Website. Your subscription to our newsletter service is completed by entering your email address in the corresponding field on our page. Upon completion of your registration, you give us your explicit consent for our Company to send you information and promotional material for its products and services, as well as related advertising messages. The Company is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Service providers) to deliver them. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the Company’s news sending system, you can inform us through the corresponding link that appears in our informative emails that you receive.
C.BUYING THROUGH THE ONLINE STORE
1.1 Completion – Order Confirmation
Use the categories located in the main MENU of the Website, navigate to them and select the products you want. Select the products you want and place them in the “SHOPPING CART”. For any information contact us at 2810 282444 or via email at firstname.lastname@example.org. The prices listed on our products include VAT. and are considered final. The listed prices include any shipping costs ( Section II.C.3). If you wish to continue your shopping, your order will remain pending (up to 30 minutes), while you will be able to navigate the rest of the Website without deleting your options by adding to your cart other products you may wish. Whenever you choose, you can go back and modify the contents of your cart. Check the products in the shopping cart by clicking on the link “SHOPPING CART”, which is located at the top right of the website. You can use the “DELETE FROM CART” button to remove products from your cart before completing your order. Click on the “FINISH ORDER” button to complete your purchase. In order to complete your order you will have to choose whether to proceed as a registered Member (by registering a new Member or entering a Username and Password of an already registered Member) or to proceed to the market without registering by entering your necessary personal details (for details: Sections II.B1-B2 above). You will then be able to choose a payment method among those described in detail in Section II.C.2 below, as well as a method of delivering the products among those described in detail in Section II.C.3 below. Immediately before clicking on the “Order”, which is the last step to complete your order, you will be automatically informed that by submitting the order you have the obligation to pay the amount corresponding to it. If you agree, click on the “Order” sign and submit it to our Company. By submitting your order according to the above, the Website system will automatically send you a message to the email account (email) and / or to the mobile phone number you have stated to us, which will notify you that we have received the order, will list the products you have ordered and all the terms of the order. When the order is delivered to the courier company we work with (Section II.C.3 below) or is available in our store, you will receive a new message in the e-mail account (email) and / or in the mobile phone number you have stated to us, which will inform you about it and in the case of delivery with a courier company will indicate the shipping / shipping number. With this number you can, through the website of the respective courier company, monitor the progress of your order until it reaches the delivery place that you have declared in your respective order.
1.2 Order Tracking
If you have chosen to register as a Member on the Website you can at any time see the stage at which your order is located by entering the link “MY ACCOUNT”. If your order has been delivered to the courier, you have the opportunity to be informed about the location of your parcel, through the bill of lading number, which is posted on the page “MY ACCOUNT”. We will be able to contact you via e-mail and / or mobile phone message which you have told us throughout the delivery and delivery of your order to you for any issue regarding the receipt, processing, execution and / or the transfer of your order and / or the payment and / or return of the products or for anything else. The members agree that this communication (via e-mail and / or message on the mobile phone you have stated to us-sms) also covers the legal requirements for your written information, notification, confirmation of your order, where and when required by law . In case you wish to express your objections, or to provide you with clarifications about the content of a message that you have received above, or for any other reason you can contact us.
1.3 Cancellation / Modification of an Order
The order can be canceled in the following cases:
- Before the order is completed:
Before placing your order according to the above (see Section II.C 1.1), you can at any time technically be able to “back” and remove the quantities of products from your cart that you do not wish to order by clicking on the button ” CANCELATION”.
- After the completion of the order, but before the receipt of the products:
If your order has been completed, but the product has not been shipped yet, you can cancel your order by sending an email to email@example.com.
- Upon receipt of the product
- Any refusal to receive your products upon delivery by the Courier Company, is equivalent to withdrawal, a right for the exercise of which the provisions of Section II.C.5 below apply.
- Upon receipt of the product, the order is canceled with the exercise of the Right of Withdrawal, in accordance with the provisions of Section II.C.5 below.
- In addition, your order is canceled upon receipt of the products or for replacement reasons, in accordance with the provisions of article II.C.6 below.
- Finally, after the receipt, your order is canceled in accordance with the provisions of article III.B.2, in case you receive a defective product, wrong product or in case you never receive it due to loss.
- PAYMENT METHODS
In order to provide you with the best and most complete service, we have a choice of payment methods for the products you are interested in. Once you have decided which payment process suits you, select the corresponding payment method at the appropriate point on your order request form and enter your required details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only after your consent provided by sending the order request. your. Especially for credit card payments, all the necessary security measures are taken in cooperation with the collaborating financial institutions, which ensure the maximum possible protection in your electronic transactions and secure your payments. For more information on payment methods refer to the corresponding section “Payment Methods”
- PRODUCT DELIVERY
With the confirmation of your order you will be informed with an email to the e-mail address and / or to the mobile phone that you have stated to us about the delivery time of your products, depending on the area and the way you have chosen to have the products sent to you.
3.1 How to Deliver the Products
You can choose between the following ways of delivering your order:
- Delivery to your place with a courier company of our choice.
- Pick up from our store.
For more information refer to the section “Shipping costs”
3.2 Delayed Delivery
Our Company makes every effort for the timely and proper delivery of your products, however we reserve the reservation that the delivery of your products may be delayed in the event of force majeure, which may affect the transport and delivery of your order . In the above cases we will contact you to ask if you want to deliver the order without the product that has been delayed or is not available, or to suggest you an alternative, or to inform you about the delivery time of the product that is not immediate available. In case you are not satisfied with our offer, you have the right to cancel the order in part or in full and to refund any money you have paid, in any case to give you the alternatives available to our Company. In case of delay you can contact us.
- PRODUCT RETURN / REPLACEMENT
If you want to make a change, contact us at 2810 282444, so that your request can be registered and we can keep for you the new products you want or come to our store for a change. Then we will inform you about the return method and the cost of which is borne by the customer.
To make the change you must first return the products in the same excellent condition, with the proof of purchase in the package and with Courier that we work with, at our expense and then we send you the new order.
The address where the parcel should be sent is:
66 1821 street & 33 Karterou street PC 71201
Details for Money Back
For a refund you should send us an email at firstname.lastname@example.org your bank account and beneficiary name.
After the products have been returned to us and checked within 3-5 days, we deposit your money back.
Prerequisite for the Return of Your Products
- Within 10 days (From the day of receipt of your order).
- The product should be in the same excellent condition as you received it.
- Have your proof.
No changes are made to the following Contact Lenses
- For Astigmatism Contact lenses
- Multifocal contact Lenses
- Colored contact lenses with degrees of myopia
Also, changes and refunds are not made on specially designed contact lenses such as:
- Multifocal contact lenses
- For Astigmatism Contact lenses
- Colored contact lenses with correction
- In products that have a special order from the manufacturer at the request of the customer.
- LOSS OF PRODUCTS
In case of loss of the product you have the right to withdraw its purchase and we will refund any money you have paid for their purchase. In case we have executed your order incorrectly), you must inform us immediately at the following contact details: Phone: 2810 282444 or Email: email@example.com We also inform you that the risk of loss or damage of the products is borne by the Company up to you or a third party whom you designate to be responsible for receiving the goods on your behalf (other than that of the carrier) has acquired physical possession of the goods, at which point that risk is transferred to you.
III. RESPONSIBILITIES – OBLIGATIONS
- USE / OPERATION & WEBSITE CONTENT
1.1. Use / Operation of the Website: Both parties (Company and consumer) are committed to the correct and based good faith and transactional usage and operation of the website. The Company takes all the necessary measures for the continuous and uninterrupted operation of the Website, but reserves the exclusive right, and the user / consumer / visitor / member accepts it, to permanently or temporarily suspend the operation of the Website or without notice to them. users / consumers / visitors / members of the Website.
1.2. Exclusive Responsibility of User / Consumer / Visitor / Member: The user / consumer / visitor / member is solely and exclusively responsible for the lawful use of the Website and the online store and is obliged to refrain from any illegal acts and abusive behavior, as well as from the adoption of illegal practices and practices of unfair competition. Participation as a member is possible only for natural or legal persons with full legal capacity. Minors (persons under 18 years of age) are excluded from acquiring the status of Member. The user / consumer / visitor / member is solely responsible for the legality and correctness of the Information, Data and data provided on the Website, which the Company has no responsibility or obligation to control, unless it is imposed upon termination or by law.
1.3. Prohibited Uses: The user / consumer / visitor / member undertakes and accepts that he / she will not use the Website for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may harm minors in any way relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements).
Any action or omission of the user / consumer / visitor / member that (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both the Company and third parties is prohibited, (b) contains viruses or other or any other code, files, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may interfere third parties in any way and any content or cause damage to the reputation and reputation of the Company, its Affiliates and affiliates and / or other users / consumers / visitors / members or may violate any personal or other user data / consumers / visitors / members of this Website.
In addition, it is prohibited:
- Any access to or attempt to access information and data (including personal data) circulated through the Website.
- Access to the Website in order to create or produce a product or service that competes with our products / services.
- The facilitation in any way and by any means of third parties to gain access to the Data provided on the Website by its Members.
- Any form of Software piracy, hacking and / or eavesdropping, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, production of data production (including personal data) and information, including and material (photos, graphics, texts, etc.) of the Website.
IV. INTELLECTUAL PROPERTY RIGHTS
All content of the websites of this website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions and treaties. Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless the Company gives written consent of. The names, images, logos, trademarks and insignia that represent the Company and / or its online store and / or third parties contracted with them, as well as their products or services, belong to the Company and / or the above third parties and are protected by Greek, EU and international laws on trademarks, industrial and intellectual property and unfair competition. In any case, their appearance and display on the Website should in no way be construed as a transfer or assignment of their license or right of use.
VI. SECURITY – SECRET ENSURANCE
- Security: The Company recognizes as a major issue the issue of data and transaction security and therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the data encryption method. Customer information is not disclosed to third parties and during your browsing of the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all procedures of transaction and sending of your personal data-data to and from the Website, as indicatively in the shopping cart, in the wish list, in your personal page of registered user, in the page of creation of account of registered user (log in), in the order form, during the transfer of data to and from the company, etc. Also during the process of making payments by credit / debit / prepaid card, the card details are protected by the method of encryption. The data remains encrypted and is not disclosed to any third party.The codes are used for your identification are a) the Username (e-mail or username) and b) the Security Code (password), which every time you enter them provide you with absolute security access to your personal information. You can change the above codes whenever and however often you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise our Company is not responsible for the use of the secret Security Code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid the use of the same and easily traceable codes, using if possible not only letters and numbers, but also symbols for the creation of your codes.
- Confidentiality of Transactions: All information transmitted by the user / consumer / visitor / member to the Website is confidential and the Company has taken all necessary measures to be used only to the extent deemed necessary in the context of the services provided. . Some of the measures that have been taken are the following:
- Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
- The Company does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
- In the event that the Company uses third parties to support its systems, it takes care to ensure confidentiality.
For your own safety you should also treat all information provided through the service as confidential and confidential and do not make any disclosure to third parties.
VI. FINAL PROVISIONS
A. FINAL TERMS
No delay, negligence or tolerance of the Company in the enforcement of compliance with any of these terms by the user / consumer / visitor / member, does not constitute a waiver, nor harms its right provided herein.
C.INVALIDITY OF TERMS
D. APPLICABLE LAW – JURISDICTION
Any dispute between the parties regarding the application, interpretation, invalidity of terms of the contract, the existence or non-existence of rights and obligations of the parties to the contract or tort, is interpreted in accordance with Greek law and falls under the exclusive jurisdiction of the competent court. of the city of Athens, under whose jurisdiction the parties submit from today voluntarily.
F. INTERPRETATIVE TERM
H. COMPLAINT TREATMENT POLICY – CUSTOMER SUPPORT AFTER SALE
You can also contact the Customer Service Department of the Company at www.patroudakioptics.gr or tel. 2810 282444 or send an email to firstname.lastname@example.org stating your name and order code.
I. CODES OF CONDUCT
The Company complies with the Code of Ethics of the Greek eCommerce Association (Greek eCommerceAssociation- GRECA), which sets the minimum rules of professional ethics and ethical behavior, which must be observed both to the consumer and between the various companies selling products / via digital channels.
RIGHT OF WITHDRAWAL
1.Conditions for exercising a right
You have ten (10) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back. The above deadline of ten (10) calendar days for the exercise of the right of withdrawal starts from the next day that you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) acquire physical possession of purchased goods. In case you have ordered more than one goods with one order and which are delivered separately, the deadline for exercising the right of withdrawal according to the above starts from the next day that you or any person you indicate to us as responsible for receiving the products you (other than the carrier) acquire the physical possession of the last good. To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline. The right of withdrawal is exercised at no cost at all, except for return costs (courier, transport, postage or other), which will be at your own risk and at your own expense (unless otherwise specified from time to time by the Company as a whole or specifically for specific products). Prerequisites for exercising the right of withdrawal are: The product has not been used, no label or markings (eg stickers, brand marking, etc.) on the products have been removed. Also, all items must be returned in excellent condition, received without damage, without any defects (subject to the return of a defective product), complete and in their packaging, while they must also be accompanied by all the necessary documents.
2. Procedure for exercising the right:
In order to exercise the right of withdrawal of the above article, you must, before the expiration of the deadline for its exercise in accordance with the above, inform us of your decision to withdraw from the contract of sale we have concluded, with a clear statement (eg letter) which you will send by mail, fax or e-mail to our business details. By submitting the Withdrawal Form electronically, the Company will send you without delay the email / or mobile phone you have given us confirmation of receipt of your withdrawal. Then, at your own expense and responsibility, you must return the goods or deliver them to us, without undue delay and definitely within ten (10) calendar days from the day you told us that you are withdrawing from this contract. The deadline is considered to have been met if you return the goods before the end of the ten (10) calendar days. If you withdraw from the sales contract we have entered into, we will refund all the money we received from you, (excluding the additional costs due to your choice to use a delivery method other than the cheapest standard way of delivery that we offer) , without undue delay and definitely within ten (10) calendar days from the day we will be informed of your decision to withdraw from this contract. We will refund the above using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; We have the right to delay your refund until we get back the goods from which you are withdrawing. in the same good condition in which you received them or until you provide proof that you have returned the goods, whichever comes first. You are solely responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In case of withdrawal according to the above, it is clarified that any products that you have bought with a discount due to the purchase of the product from which you withdraw, you must return them together with the main product from whose purchase you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation arises in us.